Case Study Summary
Building Agile change capability in the travel industry
An award-winning travel company with an exciting portfolio of luxury travel brands wanted to improve change management capability – focusing on the people side of change – to drive more success. They wanted to embed key principles of Agile working as part of the process and asked Change Associates to help.
What we did
We introduced a consistent approach to change management supported by a change toolkit designed for senior People Leaders and Change Managers and launched capability-building sessions.
We all partnered with the People and Technology teams to run series of workshops for a wider team of 200 leaders from across the brands. These workshops introduced the toolkit and Agile as a mindset and way of working for delivering business value.
We celebrated best practice examples of change initiatives within the company.
The Change Toolkit improved focus on change management and helped drive more consistency across brands
The People team was able to use the change toolkit effectively and felt more confident about leading and supporting change
Brand leadership teams were inspired by the case studies, and educated about best practice approaches to Agile and change management.
The Technology team embedded the principles of working with Agile and were positioned as knowledgeable partners.