Case Study Summary

The challenge

An award-winning travel company with an exciting portfolio of luxury travel brands wanted to improve change management capability – focusing on the people side of change – to drive more success. They wanted to embed key principles of Agile working as part of the process and asked Change Associates to help.

What we did

We introduced a consistent approach to change management supported by a change toolkit designed for senior People Leaders and Change Managers and launched capability-building sessions.

We all partnered with the People and Technology teams to run series of workshops for a wider team of 200 leaders from across the brands. These workshops introduced the toolkit and Agile as a mindset and way of working for delivering business value.

We celebrated best practice examples of change initiatives within the company. 

The result

• The Change Toolkit improved focus on change management and helped drive more consistency across brands

• The People team was able to use the change toolkit effectively and felt more confident about leading and supporting change

• Brand leadership teams were inspired by the case studies, and educated about best practice approaches to Agile and change management. 

• The Technology team embedded the principles of working with Agile and were positioned as knowledgeable partners.