The challenge

The business was growing rapidly but the operating model had evolved by default rather than design. Central and local resources were out of balance and the leadership team wanted to take a more planned approach to enable them to scale efficiently and effectively for growth.

Change Associates was asked to help develop an operating model to enable scalability and ensure more effective deployment of resources across the world.

What we did

We started by gathering data on the organisation to understand the current state. We used activity analysis to highlight issues and identified overlaps and duplication as well as significant complexity which was not adding value.

Our consultants talked with stakeholders to understand their perspectives and ensure engagement in the project, before modelling options for configuring teams to create greater operational efficiency and agility.

We helped redefine the balance between central and local activity, created clarity on decision rights, and looked at how to get the best from people’s skills and capabilities in the new organisation.

Finally, we helped devise a two-year transition plan.

The result

• A foundation to scale the business without increasing cost commensurately
• Greater flexibility and agility in ways of working and improved role clarity
• An implementation plan to ensure a manageable pace of change which minimised risk and enhanced sustainability

Image (c) Shutterstock | Taya Ovod