RESEARCH

The Customer Experience Toolkit for Place Leaders

Download this free report

Change Associates is proud to have worked with Adept and Amey to produce the Customer Experience Toolkit for Place Leaders as part of the Excellence in Place Leadership Programme.

This toolkit includes practical exercises, templates, case studies and ideas to take you step-by-step through these five building blocks of customer excellence in local government:

  • Collaboration and integrated services
  • Branding and shared values
  • Data-driven transformation
  • Employee empowerment
  • Culture change

The toolkit has a pragmatic approach recognising different organisations are starting at different points in the process, whether they need to fix the basics, deliver more consistently, or are ready to achieve customer excellence.  

Please complete the form below to download.







    By supplying my contact information, I confirm I have read and accepted how my data will be used and authorise Change Associates to contact me with personalised communications about Change Associates' products and services. See our Privacy Policy for more details or to opt-out at any time.