Case Study Summary

The challenge

A global insurance company was going through change driven by industry regulation, increased digitalisation, and changes in customer demand. This meant new roles and capabilities were required throughout the organisation. The CHRO wanted to improve HR’s capability to lead this organisational change and add more value. She asked Change Associates to help.

What we did

We developed toolkits that included a high-level methodology for change management and organisation design, supported by a series of detailed tools and templates. Each toolkit was tested with HR teams to ensure it was relevant to their working environment. 

The result

• The HR team felt confident in launching the new approach and taking a more proactive role with the business in shaping and delivering change

• Our client was pleased by the flexible way we worked, developing the approach and toolkit at their pace following a highly pressurised period during the pandemic