The challenge

Our client, a global software business, wanted to replace existing payroll and absence & time tracking systems with new technologies provided by different vendors. They also wanted to take the opportunity to transform policies, processes, and ways of working.

They asked Change Associates to help.

What we did

• Provided technical advisory support and assurance alongside the project management throughout the programme.
• Identified opportunities for process improvement, increased automation, and increased user adoption and compliance.
• Advised on best practice design principles, supporting and challenging the payroll team and other subject matter experts to drive towards best practice approaches.
• Recommended the best approach for validating employee bank accounts so the first pay run did not fail.
• Bolstered the internal team’s capacity during systems testing, including test strategy, test scripts, defect resolution and user acceptance testing.
• Supported launch activities, including parallel runs, go-live preparation, and cutover.
• Addressed technical problems throughout the process.
• Worked with the client team through the first payroll run to ensure the team was confident in the new systems and processes.

The result

• Both time tracking and absence and payroll went live on time for all US employees.

• The solutions performed as designed with no significant issues.

• The internal team felt confident in the new solutions and well supported through the change.

“We made it to the first US payroll run because of this team without any material issues!  We had our moments of stress over the last 12-plus months, but we never stopped collaborating and finding solutions. Thank you and you should all be proud of not only getting to this point but how we got here! We couldn’t have done this without Change Associates”
VP Global HR Service Delivery