ORGANISATION DESIGN
Case Study Summary
Target Operating Model for a US Retailer
The challenge
A US retailer experienced variations in operating models after a policy of giving local managers greater autonomy. Best practice was rarely shared and career pathways were difficult to understand. Change Associates was asked to create a Target Operating Model
What we did
We assessed which variations were necessary, and where there were opportunities for improvement or the sharing of best practice. We worked with the senior team to create three high-level design options. Each was assessed for its potential to simplify the organisation and protecting those elements that differentiated it.
The result
The chosen design was refined in a series of meetings with each stakeholder and a business case and implementation plan were developed. The changes were successfully rolled out by the organisation over the following 12 months.