Case Study Summary

The challenge

Following a diagnostic review of HR operations, processes, and systems conducted by Change Associates, one of the world’s largest airline groups decided to implement a new HR Information System. They asked Change Associates to help with the system selection and implementation.

What we did

• Reviewed the HR tech market, narrowing a longlist to a shortlist based on client needs

• Built a business case covering costs, savings, and qualitative benefits

• Drafted an RFP with procurement to enable a competitive tender

• Advised on supplier responses, presentations, and negotiations

• Supported selection and led implementation of Workday HCM

• Provided governance advice, project planning, and delivery oversight

• Brought in expertise for testing, integrations, and change management

The result

• Go-live was delivered on time and within budget

• Employees and managers were able to use the system successfully from day one

• The client recommended Change Associates for additional implementation work across the Group

“All seems to have gone very smoothly with some colleagues already feeding back and saying they have successfully completed their day one tasks.
Thank you to all at Change Associates and Workday in helping us to get to this launch day.”