The client

Our client is a UK-based national broadcaster. 

The challenge

A broadcaster was undertaking a major organisational transformation project. As part of the project a benchmarking assessment by KPMG revealed that a new HR operating model was required. The company needed to redefine the roles, responsibilities, and structure of the HR department.

The ultimate objective was to split the existing HR Services into HR Operations and HR Administration and to integrate Talent and Resourcing into a newly formed People Capability function.

The broadcaster wanted an experienced project manager within their team to sustain executive support and complete the HR transformation.

The candidate had to be aware of business as usual. However, they needed to focus on removing obstacles and making change happen using best practice project management.

The leadership team agreed a specialist change resource was the ideal solution and asked Change Associates to help. 

What we did

Change Associates brought in a seasoned change lead from our associate network. She had many years’ experience and a comprehensive understanding of cultural change and business transformation.

She set up a Project Management Office (PMO) and identified the project management tools to ensure standards were met and projects delivered consistently. The broadcaster liked the approach so much they integrated it into the existing project planning and delivery approach.

Working closely with the Programme Director and the Workstream Leads, our consultant developed the new HR operating model. She clearly redefined HR accountabilities and structure to align to the strategic planning of the business and the wider transformation.

Finally, we delivered a series of workshops to bring the HR model to life and introduce it to the wider business. 

The results

  • We had the new HR operating model in place within the agreed timescale and budget.

  • We provided an effective handover via the workshops. This included a briefing and comprehensive documentation to the Programme Director who would manage the process in future.

  • The client said we had brought rigour and consistency to the project by creating a framework that could be used by the HR transformation team.

  • We equipped HR to contribute directly to the business’s success.

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