Case Study Summary

The challenge

Following difficulties in the retail market, our client wanted to restructure the organisation, focusing on growth and sustainability, improved efficiency, and reduced costs. They also sought to expand roles for key employees and safeguard customers from any negative effects of the changes.

What we did

We formed a team to work with the CEO and leadership team in defining the future organisation’s key principles.

Using orgvue™, we analysed existing organisational data to identify improvement areas and advised the CEO on restructuring his team to close the gaps. We helped functional leaders to redesign their departments.

We modelled various options, ensuring adherence to the principles, and visualised the extensive impact of changes, affecting nearly 70% of the organisation.

Our analysis promoted fairness, and we supported change implementation, addressing challenges and suggesting mitigation strategies for a smoother transition.

The result

• The business achieved its objective of a redesigned organisation within the desired timescale.

• The senior team remained aligned through a significant change with challenging decisions.

• The leaders felt well-prepared to lead the consultation process.

• Cost savings of more than £2m were delivered.

• Growth and eco agendas were protected.

• Key talent was retained.